Refund/Exchange Policy

At Xsintric1's, we strive to ensure that our customers are satisfied with their purchases. If for any reason you need to return or exchange an item, please review our policy below:

Returns

Eligibility:

  • Return requests must be made within 7 days of the delivery date.
  • Clothing items must be unworn, unwashed, and in their original condition with all tags attached.
  • Haircare products must be unopened, unused, and in their original packaging.

Non-Returnable Items:

  • Final sale items.
  • Gift cards.
  • Opened or used haircare products.

Return Process:

  1. Initiate a Return:

    • Log into your account on our website.
    • Navigate to the "Orders" section and select the order you wish to return.
    • Click on "Request Return" and complete the form with the required details.

  2. Prepare Your Return:

    • Place the items securely in the original packaging, if available.
    • Include the completed return form and a copy of the original invoice inside the package.

  3. Ship Your Return:

    • The purchaser is responsible for all return shipping costs.
    • Choose a shipping method that provides tracking and insurance, as we are not responsible for lost or damaged packages.
    • Ship the package to the return address provided in the return confirmation email.

Restocking Fee:

  • A 25% restocking fee will be deducted from your refund amount for all returned items.

Refunds:

  • Once we receive your return, please allow 5-7 business days for processing.
  • Refunds will be issued to the original payment method, less the 25% restocking fee, and may take 3-5 business days to appear in your account.

Exchanges

Eligibility:

  • Exchange requests must be made within 7 days of the delivery date.
  • Clothing items must be unworn, unwashed, and in their original condition with all tags attached.
  • Exchanges are not available for haircare products.

Exchange Process:

  1. Initiate an Exchange:

    • Log into your account on our website.
    • Navigate to the "Orders" section and select the order you wish to exchange.
    • Click on "Request Exchange" and specify the new size, color, or item you want in exchange.

  2. Prepare Your Exchange:

    • Place the items securely in the original packaging, if available.
    • Include the completed exchange form and a copy of the original invoice inside the package.

  3. Ship Your Exchange:

    • The purchaser is responsible for all shipping costs associated with the exchange.
    • Choose a shipping method that provides tracking and insurance, as we are not responsible for lost or damaged packages.
    • Ship the package to the return address provided in the exchange confirmation email.

Processing Time:

  • Once we receive your exchange, please allow 5-7 business days for processing.
  • The new item(s) will be shipped, and a tracking number will be sent to you via email.

Contact Us

If you have any questions or need assistance, please contact our customer service team at support@xsintric1s.com or call us at 1-844=976-8721. We are here to help!

Thank you for shopping with Xsintric1s!